FAQs from Clients

FAQs from Clients

What are the problems of living that may cause a person to seek the help of a professional?
Each person faces different struggles in life, and we tailor clients’ care plans to their unique needs. Often, people come to Ozark Center for help with emotional pain connected to everyday problems of living, such as death, divorce, a geographic move, study problems, relationship stress or reaction to a trauma. Our staff also helps those with more serious struggles, such as mental illness—these may require a multidisciplinary approach that includes counseling, medication, and a case worker.  

What is Ozark Center’s approach?
At Ozark Center, you can find nonjudgmental support and acceptance so you can begin healing. We offer comprehensive, confidential care for a diverse group of people who face a variety of struggles. Our compassionate therapists, psychologists, psychiatrists and caseworkers work as a team to coordinate your care. You may not know exactly what you need or where you need to go—please know that at Ozark Center, there is no “wrong door.” Our staff will work with you to help you get the services you need.

Our team approach is what sets Ozark Center apart. Communication among mental health professionals is easier when they are all part of the same system. Better communication helps us coordinate your care to provide you with the best care possible.  

I’m ready for a change. How do I get started?
To get started, simply call Ozark Center at 417.347.7600. Our friendly staff can help you set up an appointment at one of our conveniently located offices.

What are the different types of mental health professionals at Ozark Center?
Psychiatrists specialize in diagnosing, treating and preventing mental and emotional issues. Our psychiatrists practice psychotherapy, perform mental health evaluations and prescribe medications. While many mental health issues respond well to treatments that do not require medications, psychiatrists are specially trained in the relationship between mental and physical health and can help with those issues that require medication in addition to therapy.  

Psychologists and licensed professional counselors offer you personalized care to help you deal with mental and behavioral health problems. Through counseling, they can help you address emotional, social and situational issues in your life by identifying the thought and behavior patterns that may contribute to such struggles. Our psychologists and counselors work with you to set goals and identify solutions to problems, as well as improve communication, social, and coping skills. Our psychologists also offer psychological evaluations.

Licensed clinical social workers help individuals, families and groups overcome behavioral/mental health or substance abuse issues by providing counseling, education, outreach and social skills training. They can provide referrals for other mental or behavioral health services and connect people with a variety of resources including housing, job training, childcare and employment.

What happens during my initial assessment?
During your first visit, you’ll meet with a licensed mental health professional who will take the time to get to know you. Together, you’ll identify your unique needs and strengths. Because your treatment is a collaborative process, our staff will work with you to determine the next steps. If services such as referrals, case management or counseling are recommended, our staff will help coordinate these services for you.

What are some questions that I should ask during my appointment?

  1.   What is my diagnosis?
  2.   Why do I need help? Why can’t I get over this myself?
  3.   What treatments do you recommend?
  4.   What are the advantages and disadvantages of each treatment?
  5.   What results should we see, and how soon?
  6.   How will we know that my treatment is working?
  7.   How long will treatment take?
  8.   How much will treatment cost? Will my insurance cover treatment?
  9.   What can I do to help myself?